911 COMMUNICATIONS ADMINISTRATOR

Department / Division: POLICE DEPARTMENT / COMMUNICATIONS

FLSA STATUS: Exempt - Executive
CLASSIFICATION: Personnel System
PAY GRADE: 25

Purpose of Job

The purpose of this job is to perform supervisoryadministrative work function associated with managing the Communications Division. Duties include but are not limited to: Overseeing, administering, and managing daily operations of the 911 Communication Center, overseeing and coordinating all staffing needs, training personnel, compiling reports, preparing budgets for Central Communications, and responsible for ensuring that quality service is provided to internal and external customers with emergency and non-emergency requests.

Essential Duties and Responsibilities

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Supervises staff to include prioritizing and assigning work designing work processes, conducting performance evaluations, ensuring staff are trained ensuring rules, regulations, policies, and procedures are followed, maintaining a healthy and safe working environment and, plans for staffing needs, making hiring, termination, and disciplinary recommendations. Develops, implements and monitors a quality assurance program that addresses the delivery of service by the Communications Center. Develops, implements and monitors an approved standardized training program for Communications Center personnel, ensures ongoing training is available, establishes guidelines and goals for the department and creates an environment that fosters continuous learning and development for personnel. Compiles andor tracks various administrative andor statistical data pertaining to communications division operations performs basic research as needed makes applicable calculations analyzes trends prepares or generates reports maintains records. Represents the department at various functions such as making speeches at civic and business associations, meeting with developers, officials, citizens to establish goodwill and resolverespond to issues. Responsible for research, approval and recommendations for the implementation, configuration, maintenance and supervision of enhanced 911 communications systems, including hardware, software and associated equipment. Coordinates deployment of wireless technology and contracts with outside vendors. Collects analyzes, prepares, recommends and reports on data concerning budget preparation, grant administration and personnel analysis. Maintains and monitors the CALEA national standards and ensures that the Communications Center meets all requirements to maintain certification. Conducts initial investigations regarding complaintsissues about Communications Center personnel as directed by departmental written directive system. Attends staff meetings, confers and counsels with members of upper management on key issues as required. Assists in the development of long term goals for communications division activities, programs and equipment. Assists with special projects and assignments as requested. Performs other related duties as required.

Knowledge, Skills and Abilities

Knowledge of the policies, procedures, and activities of the Police Department as they pertain to the performance of duties relating to the position of Communications Administrator. Knowledge of the terminology used within the department. Knowledge of applicable federalstate statutes, local ordinances, departmental policies and procedures, and departmental methods as required in the performance of duties. Knowledge of regulations and procedures of state and national crime information centers, the geography and road system of Athens-Clarke County, dispatching procedures, and radio codes used by Police, Sheriff and Fire Departments. Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental andor governmental regulations. Ability to communicate effectively with supervisors and other staff members. Ability to use independent judgment in routine and non-routine situations. Ability to handle required mathematical calculations. Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments. Ability to plan, organize, andor prioritize daily assignments and work activities. Ability to comprehend and apply the regulations and procedures of the department. Ability to use independent judgment and discretion in supervising subordinates including the handling of emergency situations. Ability to operate various equipment, including a computer, copier, telephone, recorder, and radiocommunications equipment. Ability to communicate orally and in writing, ability to deal with the public, ability to make decisions accurately and rapidly, and maintaining records and writing reports.

Minimum Training and Experience Required to Perform Essential Job Functions

Bachelors degree in Business, Public Administration, Management, Public Relations, or related field or equivalent required, with minimum of four years of progressively responsible experience in communications, emergency management or related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position. Supervisory experience required. Must possess or have the ability to obtain within 12 months of employment POST certification as Communications Officer. Must complete POST Instructor Training Certification within 36 months of employment. Must possess a valid drivers license or be able to obtain a Georgia drivers License. Position requires a twelve-month probationary period.

(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS:

Must be physically able to operate a variety of machinery and equipment including a computer, copier, telephone, recorder, and radiocommunications equipment. Must be able to use body members to work, move or carry objects or materials. Must be able to exert up to twenty pounds of force occasionally, andor up to ten pounds of force frequently. Physical demand requirements are at levels of those for sedentary work.

DATA CONCEPTION:

Requires the ability to compare andor judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION:

Requires the ability to speak andor signal people to convey or exchange information. Includes givingreceiving assignments andor directions tofrom co-workers, assistants or supervisors.

LANGUAGE ABILITY:

Requires ability to read a variety of informational documentation, directions, instructions, methods and procedures. Requires the ability to prepare letters, reports, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence.

INTELLIGENCE:

Requires the ability to learn and understand relatively complex principles and techniques to acquire and be able to expound on knowledge of topics related to primary occupation and to make independent judgment in the absence of management.

VERBAL APTITUDE:

Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including law enforcement, emergency medical, and radio codes and police communications terminology.

NUMERICAL APTITUDE:

Requires the ability to utilize mathematical formulas add and subtract totals multiply and divide determine percentages. FORMSPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a computer, copier, telephone, recorder, and radio- communications equipment.

MOTOR COORDINATION:

Requires the ability to coordinate hands and eyes in using office and radiocommunications equipment.

MANUAL DEXTERITY:

Requires the ability to handle a variety of items such as automated office equipment, radiocommunications equipment, and officecomputer supplies. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eyehandfoot coordination.

COLOR DISCRIMINATION:

Requires the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT:

Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency.

PHYSICAL COMMUNICATION:

Requires the ability to talk andor hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone, two-way radio, etc.

DISCLAIMER: THE INFORMATION CONTAINED ON THIS WEBSITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF THE INFORMATION CONTAINED ON THIS SITE OR IN ANY REFERENCED LINKS. [ Read More ]