RECEPTIONIST 0004

Department / Division: AIRPORT AIRPORT SERVICES

FLSA STATUS: Non-Exempt
CLASSIFICATION: Personnel System
PAY GRADE: Unclassified

Purpose of Job

The purpose of this job is to provide clerical support to the Airport. Duties and responsibilities include, but are not limited to, answering phones, greeting visitors, operating a 2-way radio, serving as cashier, and performing additional tasks as assigned.

Essential Duties and Responsibilities

The following duties, or variations of these duties, are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Performs daily receptionist duties such as greeting customers and answering telephones. Operates 2-way radio and monitors radio system. Receives fuel orders and relays information to Operations Technicians. Receives and handles payments from customers for materials purchased. Reconciles invoices from each shift with the cash box and drops into the safe. Maintains general office cleanliness empties trash, vacuums, keeps counters clean. Performs other related duties as required.

Knowledge, Skills and Abilities

Knowledge of the policies, procedures, and activities of the department as they pertain to the performance of duties relating to the position of Receptionist. Knowledge of the terminology used within the department. Knowledge of bookkeeping principles, filing systems, and various word processing software. Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental andor governmental regulations. Ability to communicate effectively with supervisors, other staff members, and the general public. Ability to use independent judgment in routine and non- routine situations. Ability to perform required mathematical calculations. Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments. Ability to plan, organize, andor prioritize daily assignments and work activities. Ability to comprehend and apply the regulations and procedures of the department. Is skilled in the use of office equipment such as computers, telephones, copiers, fax machines, calculators, etc.

Minimum Training and Experience Required to Perform Essential Job Functions

High school diploma or equivalent and six months of general office or customer service experience required or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS:

Must be physically able to operate a variety of office equipment such as computers, telephones, copiers, fax machines, calculators, etc. Must be able to use body members to work, move or carry objects or materials. Must be able to exert up to twenty pounds of force occasionally, andor up to ten pounds force frequently. Physical demand requirements are at levels of those for sedentary work.

DATA CONCEPTION:

Requires the ability to compare andor judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION:

Requires the ability to speak andor signal people to convey or exchange information. Includes receiving assignments andor directions from supervisors.

LANGUAGE ABILITY:

Requires the ability to read a variety of computer manuals, work orders, purchase orders vehicle lists and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare purchase orders, payroll and various reports using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence.

INTELLIGENCE:

Requires the ability to learn and understand basic principles and techniques to acquire and be able to expound on knowledge of topics related to primary occupation and to make independent judgment in the absence of management.

VERBAL APTITUDE:

Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently.

NUMERICAL APTITUDE:

Requires the ability to utilize mathematical formulas add and subtract totals and multiply and divide. FORMSPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with office equipment.

MOTOR COORDINATION:

Requires the ability to coordinate hands and eyes in using office equipment.

MANUAL DEXTERITY:

Requires the ability to handle a variety of items such as office equipment including computers, telephones, copiers, fax machines, calculators, etc. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eyehandfoot coordination.

COLOR DISCRIMINATION:

May require the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT:

Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with an emergency.

PHYSICAL COMMUNICATION:

Requires the ability to talk andor hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone, two-way radio.

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